Our Approach

Quality is in the detail 2

Complete with survey, design, manufacturing to installation

Here at Edge Design Washrooms, we aim to inspire.

We rely on the latest technology, the brightest people and close collaboration with our clients to deliver innovative, stylish and robust washroom solutions. One thing you should know about us; we enjoy this business. We enjoy our workplace; we are completer-finishers and have developed great relationships with our clients, suppliers and resellers. Our growth as a company can be attributed to providing consistent customer satisfaction at every stage – from the initial enquiry, design, manufacture, installation and beyond. We take nothing for granted! Whether it’s a simple replacement hinge or major washroom project – each enquiry and every order is highly valued by Edge Design.

Survey and Consultation

To begin, we offer a free consultation service which involves visiting you onsite and surveying the facilities. At this point we gain a considerable insight into your requirements, asking you key questions, making an assessment of the space and discuss appropriate materials in your specific environment.

The survey team also undertake risk assessments and completes the regulatory health and safety audits to ensure that we conform to local standards.

Following the initial meeting, we begin pulling together your initial quote.  The team will be in touch with a comprehensive itemised quotation that allows you to add or remove elements that you find are necessary but also fit within budget parameters. This service also includes material samples and colour swatches.

 

Design and Manufacture

Once you have decided to go ahead with the quotation, we then allocate your own dedicated Project Manager at Edge Design HQ to efficiently deal with all your requirements. We then move to full design with our expert designers and working in collaboration with you to narrow down the ideal look and feel, with the best materials ‘fit for purpose’. This is decision time. Everything from dimensions, colours and drawings will be sent for your approval prior to manufacture.

With the design and specifications confirmed, we begin the process to manufacture the goods. We are committed to ensure the best material for your purposes. Working in partnership we work to project deadlines, allowing us to streamline our manufacturing.

Installation and Aftercare

The installation team are a friendly and knowledgeable team. With their expertise they deliver everything necessary to ensure we achieve your vision. The majority of our fitters have worked for the company for many years and share our commitment and passion to complete all projects to the clients absolute satisfaction.

Upon completion of your washroom solution, our friendly and helpful customer service team will finalise with a follow up meeting to ensure you’re completely happy with our services and products.

Design, materials and workmanship carry our standard three year warranty which can be extended to five years for an additional £225+VAT, subject to terms and conditions.